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How long does shipping take?
Shipping usually takes 3–7 business days depending on your location. We offer FREE delivery on all orders over ₹1000! Once your order is shipped, you will receive a tracking link to monitor the delivery.
How long will it take to ship my order?
Orders are usually processed within 1–2 business days and delivered within 3–7 business days, depending on your location. You will receive a tracking link once your order is shipped.
what are the sizing specs of my order?
Sizing details for each product are provided on the product page description. Please refer to the listed specifications to ensure the right fit before placing your order.
I'm having issue placing an order.
If you're experiencing issues while placing an order, please refresh the page or try again after a few minutes. If the problem continues, contact our customer support team for assistance, and we’ll be happy to help.
i'd like to return or replace my order.
If you’d like to return or replace your order, please contact our customer support within 7 days of delivery with your order details. Our team will guide you through the return or replacement process.
i'd like to cancel my order.
You can request to cancel your order before it is shipped by contacting our customer support team with your order details. Once the order has been shipped, cancellation may not be possible.
Can I exchange my order for a different size or color?
Absolutely! If you need a different size or color, contact our customer support within 7 days of delivery. We'll guide you through the exchange process to ensure you get the perfect fit.
Do your products come with a warranty?
Yes, all VIGOACTIVE products come with a quality guarantee. If you receive a defective or damaged item, contact us within 7 days of delivery and we'll arrange a replacement or refund.
What payment methods do you accept?
We accept all major payment methods including credit/debit cards, UPI, net banking, and digital wallets. All transactions are secure and encrypted for your safety.
How do I find the right size for me?
Each product page includes detailed sizing information and measurements. We recommend measuring yourself (chest, waist, hips) and comparing with our size chart. If you're between sizes, we suggest sizing up for a more comfortable fit. If the size doesn't work out, our return policy has you covered.
Do you offer free shipping?
Yes! We offer free delivery on all orders over ₹1000. For orders below ₹1000, standard shipping charges apply. This is our way of rewarding our customers for choosing VIGOACTIVE.
Couldn't find your answer?
We're here to help! If you couldn't find the information you were looking for in our FAQ, please don't hesitate to reach out to us directly. Our dedicated team is eager to assist you and answer any questions you may have.